In a strategic move aimed at strengthening its technology leadership and secure growth, Sprinklr has appointed Sanjay Macwan as its new Chief Information Officer (CIO). The appointment took effect on 9th April, 2025, signaling a significant step forward in the company’s digital and operational roadmap.
Macwan brings with him over three decades of experience across leading global tech and media organisations. His past roles include CIO and CISO at Vonage Holdings Corp., SVP and CTO at NBCUniversal, and key leadership positions in the Chief Technology Office at AT&T. His appointment marks a pivotal moment for Sprinklr as it deepens its focus on enterprise security, data management, and AI-driven innovation.
In his new role, Macwan will oversee IT infrastructure, enterprise security, data strategy and analytics, with a mandate to enhance operational resilience and deliver deeper value to Sprinklr’s global customer base.
Headquartered in New York City, Sprinklr serves over 1,900 enterprises worldwide, including the majority of Fortune 100 companies, through its powerful Unified-CXM platform, driven by advanced AI and machine learning to deliver human-like engagement across modern digital channels.
On the financial front, the company continues to perform strongly with a 72 per cent gross profit margin and 8.7 per cent year-over-year revenue growth. Sprinklr maintains a current ratio of 1.65, and market analysts have offered mixed but optimistic forecasts, with stock targets ranging from $9.00 to $17.00, citing strong cost discipline, earnings performance, and 2026 margin guidance.
As Sprinklr advances through its next phase of transformation, Sanjay Macwan’s leadership is poised to guide the company toward a future defined by secure innovation, scalability and exceptional customer experience.
